Policies
Refund policy
Our first job is to make MoaTV work for you. If we genuinely can't, you shouldn't be stuck paying for it.
Last updated
When we'll refund
If MoaTV won't play on a supported device, or keeps failing because of a problem on our side, and we can't fix it after working through it with you, tell us early in your plan and we'll review a refund.
- The service won't run on a supported device even after troubleshooting together.
- Ongoing outages or buffering caused by our servers.
- You were charged twice by mistake.
When we can't
- Problems caused by your internet, Wi-Fi or an unsupported device such as Roku.
- A channel or event being unavailable when we hadn't confirmed it for you before you ordered.
- Accounts closed for breaking our terms, for example sharing a login.
How to ask
Message us on WhatsApp (+1 (347) 676-4880) with your username, the date you ordered and what went wrong. Approved refunds go back through the method you paid with wherever possible.